The bus drivers are generally friendly and helpful. Bus driver 4 intern 3 transportation associate 3 senior manager 2 transit bus operator 2 entry level trainee 2 show more show less. You can also offer comments by calling customer relations at 6123733333 on weekdays between 8 a. Metrobus ltd wheatstone close crawley west sussex rh10 9ua. Metro transit has installed security cameras on buses, and trained drivers on all sorts of deescalation tactics, such as speaking calmly to agitated customers while addressing the issue. Hampered by unreasonable processes and lack of vertical as well as horizontal communication.
The bus driver saw me approaching the bus and took off right when i was at the door. Metro issued slow orders after two collisions in november 2005 involving a critically injured driver. One way metro achieves this goal is by providing a worklife that fosters the motivation and enthusiasm necessary to succeed. This incident happened on bus route 156 headed out of north hollywood station south towards lankershim.
The second bus driver who tested positive also last worked on friday, driving commuter trips to north hollywood and warner center, mv. The job of a bus operator is not easy and it moves at a fast pace. Not without its challenges but also not something that 95% of the population couldnt do if given a 2 week training course to learn the ropes. All complaints will be entered and tracked in metro s customer relationship management database. Metro is an equal opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability. Use the form below to commend an employee for excellent performance, to register a complaint about bus or rail service, locate a lost item or provide a suggestion. Today i used a metro bus line up 8237 of route 152 and the guy was so rude that yelled at me for no reason, if this driver cant provide a good customer service should be fired, it was on friday, july th 2018 around to 8. Complaints that get results nypirg straphangers campaign. The bus driver could have perfectly seen me because in the dash is a monitor that shows the right side of the bus.
Metro home metropolitan transit authority of harris county 1900 main st. The city of santa clarita announced tuesday that one of its contracted bus drivers has died after testing positive for covid19, the disease caused by coronavirus. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. As a leader in the transportation industry, metro strives to attract and retain topquality staff to ensure highquality service to our customers. A passenger danced for me just to get a free ride, so i let him on.
The bos is one of four subcommittees of the technical advisory committee tac. A typical day driving the bus for metro sometimes can be stressful but the majority of time i have a great day. If your journey with us has not met your expectations we have policies in place to rectify that. If you like working with people and want to make a difference in your community, come help us run our growing transit system. Begin your transportation career as a bus operator metro. Tech stack and tools are outdated and changes are directionless rather than futurefacing because corporate leadership is vocally non technical. Metro transit logged more than 6,111 complaints against bus drivers in 2012, up 30 percent from 4,686 filed five years ago. Metro has diversity and good opportunities as well as benefits. The bus driver allowed and encouraged a crazy woman to harass me. Metro does not require new hires to already have a commercial driver license cdl or prior transit driving experience. Metro is committed to ensuring the safety and health of our customers, employees, and applicants for employment. Careers at metro houston, texas public transit and.
For privacy and staff confidentiality reasons we cant always give detailed feedback on the. All customers will receive an initial acknowledgement of their complaint within five business days, and where possible complaints will be resolved on the first contact. I got off the pavement and was within 10 feet of the bus waving to the driver. We have so much potential as a city to grow back to the public transportation powerhouse we once were. It is a humbling experience for me working for metro bus system.
Apply to transit manager, legal secretary, behavioral therapist and more. Bus drivers need to have strong customer service skills and an ability to deal with difficult people while maintaining their cool. Were making improvements to bus service in warner center. Then, the driver pulled out of the bus lane into the next lane and remained there for the duration of the red traffic light until it turned green. We offer either a morning or afternoon class schedule see below. All newly hired parttime drivers must complete metro s 33day training program, which includes classroom and coach practice instruction. The driver refused to open the door to let me and 5 other passengers on the bus. Passengers can transfer at canoga to a shuttle bus that serves the warner center area, including the former orange line.
If your comments are lengthy or complex, we urge you to use email rather than this form or to contact a metro passenger relations representative at 2. While every bus company or transportation authority uses different exams, these are the most popular preemployment assessments for bus driver jobs. Will you kindly tell inform me with the following details. We take feedback about our staff very seriously, so please provide as much detail as possible so we can investigate your issue. Further correspondence and feedback to the customer is determined based on issue. Bus driver assessment test preparation jobtestprep.
Learn more about metro s equal employment opportunity program. Last year, there was one complaint for every 11,431 rides, compared to. City school bus driver sumatie kalladeens scoldings terrified a little girl to the point where she was too afraid to ride the bus. How can southern california bus drivers be protected. News reporters kept detailing how buses were getting into accidents as a result of the express. I will be heading up to the hollywood and higland metro stop from downtown santa monica. A safety complaint is related to the mechanical condition of the bus bald tires, brakes that might be faulty, lights not properly operating, etc. I have learned how to deal effectively with people of all cultures.
Metro transit bus drivers were attacked more than 70 times. The g line formerly the orange line is a bus rapid transit line in the metro busway network in. Tell the blue bus driver you want the nearest stop to the tour. If you would like to request timetables, maps, or brochures, email us at. Please indicate if you were a metro bus or metro rail passenger.
Bus operators are at the core of metro service and gain valuable experience for careers in transportation. Were operating in full compliance with the cdc, houston health department, and harris county public health official recommendations regarding covid19. New bill protects bus drivers from attacks, requires. Drivers spratt and mcmenamin on why they enjoy working for translink metro. Metro to pursue fourphase plan to restore bus and rail service posted by steve hymon on may 14, 2020 2. Drive for metro job openings king county metro transit. Orange line schedule adherence, warner centerbound. School bus driver fired after racking up 37 complaints.
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